General Terms and Conditions

This page sets out the rules that govern use of King Chance. It explains the relationship between us and our users, and the standards of behaviour we expect on the platform. By registering and using the site you accept these terms and any rules published in the site help or promotions pages. If you have questions, contact [email protected].

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide true personal information during registration and update any changes promptly. Do not share your login details or allow others to use your account. We may require verification documents at any time to confirm identity, age and payment ownership; failure to provide requested documents may delay withdrawals or lead to account suspension.

Each customer is normally allowed one account unless otherwise agreed in writing. We may close or restrict accounts that appear to be duplicated, fraudulent or used to circumvent limits or bonus conditions.

Eligibility requirements

Registration is limited to persons who meet the minimum legal gambling age in their jurisdiction and who are not resident in territories where use of the site is prohibited. We may refuse registrations from certain countries and will display any restrictions at registration. By opening an account you confirm you are eligible to play under applicable local laws.

Acceptable platform use

Use the site for lawful personal entertainment only. Prohibited activity includes fraud, money laundering, using multiple accounts to abuse promotions, collusion with other players, reversing payments or otherwise attempting to manipulate outcomes. The use of VPNs to hide location or to access the site from restricted territories is not permitted. Breaches may result in forfeiture of winnings, account closure and notification to relevant authorities.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms published with each offer. Activation, eligible games, wagering contribution rates, maximum bet limits while wagering and expiry periods are set out in those terms. Unless specifically stated, bonuses are limited to one per person, household, IP or device. We reserve the right to withhold, reclaim or cancel bonus funds where we suspect abuse or irregular activity.

Deposits and withdrawals

Payment options available to you are shown in the cashier and may vary by country. Minimum and maximum transaction amounts depend on the chosen method. Withdrawals are subject to verification checks and may be processed after a pending review period. We may apply limits to withdrawals and stagger large payments for verification or risk reasons. Any fees charged by banks or intermediaries are the user’s responsibility unless stated otherwise.

Dispute resolution

If you have a complaint contact our support team at [email protected]. We aim to acknowledge queries promptly and to resolve disputes fairly. You must provide all relevant information and documents when requested. If we cannot reach agreement, we will set out the outcome in writing and explain any further steps available to you.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the site or by email where appropriate. Continued use of the service after notification constitutes acceptance of the updated terms. We also reserve the right to suspend or close accounts where continued operation would breach these terms or applicable law.