Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or interact with King Chance. We take your privacy seriously and set out here the types of information we gather, why we need it, how we use it and the choices you have about your data.

Types of data we collect

We collect a range of information to operate your account and provide our services. Broadly this covers personal data, technical data and transactional data.

Personal data

Personal data includes information you provide when registering or verifying your account - for example your full name, date of birth, address, email address and telephone number. We may also collect identity documents and proof of address where required for age and identity verification and fraud prevention.

Technical data

Technical data covers device and connection details such as IP address, device type, browser, operating system, language settings and log information. This helps with security, site performance and fraud detection.

Transactional data

Transactional data includes deposits, withdrawals, payment method details, bet history and game activity. We keep records of transactions and account activity to support payments, customer service and regulatory checks.

How we use your information

We use information to create and manage your account, process payments, carry out identity checks, prevent fraud and comply with legal obligations. We also use data to respond to support requests, investigate disputes and administer responsible-gambling measures such as limits and self-exclusion.

Where permitted, we may use anonymised or aggregated data for system monitoring, analytics and improving our service. We do not use personal data for profiling that would have a significant adverse effect on you without clear notice and lawful basis.

Data protection practices

We protect data using industry-standard security measures including encryption in transit and secure access controls. Access to personal information is limited to authorised staff and trusted third-party providers who perform services on our behalf. We regularly review security arrangements and maintain procedures to handle suspected data breaches.

Cookies and tracking technologies

We use cookies and similar technologies to personalise your experience, remember preferences, analyse site usage and support security. You can manage cookie preferences through your browser settings, though disabling some cookies may affect functionality. Third-party analytics and advertising partners may also place cookies in accordance with their own policies.

User rights

You have rights in relation to your personal data, including the right to access, correct or request deletion of information we hold about you, subject to legal or operational exceptions. You may also object to or restrict certain processing activities and request a copy of your data in a portable format where applicable.

Access, correction and deletion

To review, update or request removal of your information contact our support team. We will respond to legitimate requests in line with applicable law. In some cases we may retain limited records to meet legal, regulatory or fraud‑prevention obligations.

Information sharing and third parties

We may share information with payment processors, identity‑verification providers, fraud prevention agencies and other service providers who act on our behalf. We may also disclose data where required by law or to protect our rights. All third parties are required to handle your information securely and only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on our site or by other appropriate means. Please check this page regularly to stay informed about how we handle your personal information.