Responsible Gambling Policy

At King Chance we take responsible gambling seriously. We want play to remain safe and under your control, so we provide practical tools, clear guidance and links to professional support for UK customers. If you ever feel gambling is causing harm, please use the controls below or contact support for assistance.

Our player protection principles

We aim to reduce harm by making it straightforward to manage how you play. We encourage informed decisions, honest self‑assessment and prompt action when play becomes a concern. Our team is trained to respond sympathetically to requests for account limits, time‑outs and longer exclusions.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits on your account. Limits apply immediately after confirmation and can be lowered at any time. Increasing limits may require a cooling-off period to prevent impulsive changes.

Loss limits

Set loss limits to cap how much you can lose over a chosen period. These are applied at account level and help keep your play within an amount you are comfortable with.

Time limits and session reminders

Session reminders and reality checks inform you how long you have been playing and show recent activity. You can choose automatic breaks, short time-outs from 24 hours up to several weeks, or schedule regular pauses to help maintain balance.

Self-exclusion

For longer breaks, self-exclusion closes your access to the account for a fixed period or permanently. During self-exclusion we stop marketing contact and suspend account activity. UK customers should note we do not participate in the GAMSTOP scheme; if you would like to use GAMSTOP, please contact them directly.

Recognising problem behaviour

Watch for signs such as chasing losses, betting more than intended, neglecting other responsibilities, borrowing to gamble or hiding play from family. If you notice these changes in yourself or someone close to you, consider using limits, taking a break or seeking external help.

Tips for maintaining control

Set clear budgets and stick to them, use deposit and loss limits, take regular breaks and avoid gambling when stressed or using alcohol. Treat gambling as a form of entertainment with a fixed cost rather than a way to make money.

Professional help and support organisations

If you need help, contact recognised UK organisations such as BeGambleAware, GamCare or Gamblers Anonymous. The National Gambling Helpline is available on 0808 8020 133. These services offer free, confidential advice and can help you find local counselling and longer‑term support.